• Tandem News

Onboarding the Tandem Way

Tandem isn’t your run-of-the-mill merchant payments partner. We exist to be a partner in the true sense of the word: not just your technology provider, but also a trusted strategic advisor and source of support. Our merchants know they can call on us right away when they have questions or run into a problem. It all starts with onboarding, a crucial period when merchants too often get left behind by their payments provider. However, onboarding is a different experience entirely at Tandem; it’s more akin to joining a family of businesses than hiring a new payments provider. So what exactly makes us different?

A neighbor, not a number: For one thing, we provide local, face-to-face service to our merchant partners. We don’t like to be strangers! To each merchant partner, we act as a neighbor, not a number. We service accounts directly instead of routing to an 800 number whenever possible.

A helping hand: We also provide a range of support services that go beyond the traditional role of an electronic payments provider. From helping you upload inventory to guiding you to the best apps for your business, Tandem acts as a helping hand to our merchants. We assist with accounts, daily reporting, and of course, setup. With Tandem, you get far more than just a phone call in the way of support.

High-tech, high-touch: Our “high-tech, high-touch” philosophy means we’ll provide in-person support for as long as you need to get it right. Don’t know where to begin when it comes to selecting the right technology for your business? We have a wealth of experience in restaurants and retail, and can guide you to the right place. We stay on top of all the newest apps and will help you choose those best suited to your daily operations.

Your friend in business: At Tandem, we believe strongly in the shared success of our merchant partners and us. When you succeed, we succeed, and vice versa. We’re committed to your success as a business and work hard to give you all the tools you need to succeed, as well as the support to best utilize them.

Are you ready to start your journey with Tandem? Visit today to get started. We look forward to succeeding together.