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Merchant Overview

As a valued merchant with Tandem Innovative Payment Solutions, we are pleased to offer you:

One Source for All Your Payment Processing Needs – Tandem provides a complete line of additional products and services, all developed and supported exclusively for Tandem merchants. Credit, debit, checks, e-commerce, gift cards, ATMs… it’s all right here at Tandem Innovative Payment Solutions.

Quality Customer Service & Experienced Technical Support – Tandem will be here for you when you need us. Our highly trained, multi-lingual Customer Service Team is ready to assist you 24 hours a day, 7 days a week.

Equipment Swaps – If your equipment is found to be defective, a replacement will be shipped to arrive at your door the next day. (*Shipping and handling fees apply.)

Terminal Application Upgrades – New terminal applications will be made available to you at no charge.

Check Recovery – Send Tandem your returned checks, and we’ll try to collect them for free! If collected through our RCK program, we immediately forward the full face value of the check to you.

Customer Service

At Tandem Innovative Payment, customer service is a top priority. We understand that if problems arise, you need immediate support in order to continue with your business. Tandem prides itself in handling most issues at the local level with someone you know. On top of our local support team you will have access to our friendly and skillfully trained customer service team 24 hours a day, 7 days a week to answer your questions and provide assistance with technical difficulties or any other issues that may arise. Multilingual customer service representatives are also available so that we may provide excellent service to all of our merchants. Tandem cares about you and your business, and we strive to provide superior service to help your business succeed.

To learn more about the benefits of becoming a merchant with Tandem Innovative Payment Solutions, please visit Become a Merchant.

If you are a current Tandem merchant and you need customer service or technical support, call our office (864) 672-1570 or your local merchant associate or Contact Us.